RETURNS POLICY

Top Dolly can not offer Free Returns

Top Dolly can not offer QR codes or labels for returns at our cost in any cirumstance, as we are a small independant family business

Your statutory consumer rights: 14 day Cooling Off Period/Cancellation Rights: The 14 day period begins the day after your parcel has been delivered.

Change of Mind:

Should you wish to cancel your contract, please notify us by email in the first instance.

If we have not yet posted the order to you, we will refund immediately.  If we have already posted the item out to you; you will need to return this to us at your own costs.

We can only accept returns that are in the condition in which they were received due to relevant health and safety legislation: Once used or seals broken, the products are not deemed acceptable to be returned to us for a refund. 

If the product remains in perfect conditon, you are free to return the product to us, in packaging that is safe and suitable.  We will refund you on receipt of the goods within 48 hrs ( providing these are working days). 

Parcels are returned to us at your cost. Please always use a tracked postal service as we will not be responsible if your parcel is lost or damaged, in this case you would need to make a claim against the party who were responsible to deliver your item to us.  We cannot refund for products that are returned to us in a damaged state due to unsuitable packaging. 

Click and Collect or Sorting Office Deliveries:

A  contract may not be cancelled when there has been a failure to collect the parcel from a sorting office or click & collect parcel shop. Ample notifications would have been sent via your courier and it is your responsibility to collect your parcel. 

Damaged Products:

 If you have received an item that is damaged or faulty, please email us to let us know. We would need to see photographic evidence of the damage with a photo of the original packaging showing your name and address label. 

You can return it to us, only if authorised to do so.  We will not refund parcels without authorisation to return to us.

Where the item is deemed faulty or damaged , we will send you a replacement if stock is available.

Only where the item is out of stock, we will issue you with a full refund.  Items need be returned to us within the14 day cooling off period.  If received after this date, we will not be responsible to refund for the return of your purchases.

For any other reason, you must notify us immediately to discuss further your reason for wishing to return, as the 14 day period does not apply for reasons other than cancelling the contract.